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Hotel Management and Operations |  | Authors: Denney G. Rutherford, Michael J. O'Fallon
Publisher: Wiley
Category: Book
List Price: $80.00
Buy Used: $9.15
as of 9/3/2010 07:20 EST details
You Save: $70.85 (89%)
New (22) Used (35) from $9.15
Seller: glenthebookseller
Rating:  5 reviews
Sales Rank: 691793
Media: Paperback
Edition: 4
Pages: 496
Number Of Items: 1
Shipping Weight (lbs): 1.9
Dimensions (in): 9.2 x 7.5 x 1.2
ISBN: 0471470651
Dewey Decimal Number: 647.94068
EAN: 9780471470656
ASIN: 0471470651
Publication Date: February 24, 2006
Availability: Usually ships in 1-2 business days
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Product Description
This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated edition enables readers to formulate their own ideas and solutions.
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| Customer Reviews:
 Dull, Dry and Dated April 30, 2010
Zumpie (Portland, Oregon USA)
1 out of 1 found this review helpful
Even though the authors periodically "update" their crappy text, there's nothing new, it's still painfully, desperately dull and all the "as I see its" are generally unique to one, large resort property. And all the studies supporting his cases are either painfully dated (like 1985-1990), supporting companies now out of business (or practices largely abandoned) OR an issue is presented, the corrective steps presented and they we're never told what the actual results were.
I both taught hospitality management and (unlike many other instructors) have extensive professional hotel experience. This book offers nothing beneficial---it's boring to read, with really not a lot of stuff to learn from, just endless droning.
 For those new to the hotel business July 27, 2007
Robert H. Dickson Jr.
2 out of 2 found this review helpful
I am a 22 year real estate professional, but have never been involved in the hotel business. This book is a comprehensive introduction to the subject. Most articles are by people who have been in the business for a long time, and these are very helpful. I highly recommend it.
 Not good for real world application July 25, 2007
John Nielson (NJ)
8 out of 8 found this review helpful
This book was made for college students. It has alot of statistics and historical information that would provide fodder for a semester of lectures for people who will never own a hotel but not really applicable to the real world and the people who really run hotels.
It does not really give the realities of hotel operations and restaurant management. It does not give procedures or even discuss the import aspects of hotel operation. It is missing the real world application of managment concepts. Anyone interested in really running a hotel should not get this book.
I would suggest getting "Front Office Operations & Management" by Ahmed Ismail or some other book that provides checklists, real world application of theory, marketing techniques, reservation softwares, etc. I am just glad I got the book used.
Reviewing both 2nd AND 3rd editions of HMO June 10, 2002
arnaldomj (Honolulu, Hawaii)
17 out of 19 found this review helpful
As soon as Dr. Rutherford's 3rd ed came out, I continued to use his text book for two more semesters and 1 summer, under the same conditions described in my review of his 2nd ed.
Hotel Management & Operations, 3rd ed is the premier hospitality reference for students, educators, professionals, and researches.
The reservations I still have with the 3rd ed (see comments for 2nd ed) is that Dr. Rutherford did not have plans (confirmed via E-mail) for any of the following: an instructor's manual or workbook, a test bank of questions, an e-book version, and reducing the content on Marketing (almost double the amount of information in other chapters).
It is great that Denney added a much-needed section on Information Technology.
The great new additions include "As I see It", "A Day in the Life", and a variety of new articles for each departmental section. These articles, as are the original ones in the book, are also written by working professionals in the hospitality industry. There are now 536 pages vs 462 pages: the additional 74 pages are a good contribution to the 3rd ed.
Educators should have no hesitation using Hotel Management and Operations, 3rd ed, but must ensure the actual text reading is appropriate for their target market. Students, educators, and hospitality professionals should continue to enjoy a favorable ROI on this purchase. With my ESL (English as a Second Language) student body, however, I was hard pressed to continue using this textbook. I decided to design such a CD-ROM workbook, Making Hotel Operations Work! (Summer 2002), and Dr. Rutherford wrote the Preface.
 Hotel Management & Operations, 2nd ed February 11, 2001
Mario Arnaldo (Honolulu, Hawaii)
19 out of 21 found this review helpful
My review is based on having used Dr. Rutherford's book the past consecutive 7 semesters (incl summer) at Hawaii Pacific University's Travel Industry Management program.The compilation of articles is ideal for us because chapters are short, but comprehensive and interesting enough to retain student attention. 95% of my students are foreigners, and my average class size is 30 students from at least a dozen countries. Chapters have numerous references, and all the chapters have challenging case studies except Finance. This particular construction lends itself to a variety of delivery techniques, as stated in the Preface. My wish list for the 3rd edition would include: an instructor's manual or workbook, a testbank of questions, e-book version, reducing the content on Marketing (almost double the amount of information in other chapters), and adding a section on Information Technology. Students, educators, and hospitality professionals will enjoy a favorable ROI on this purchase.
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